Privacy Policy - Belleza Makeover Studio & Academy

This Privacy Policy ("Policy") explains how Belleza Makeover Studio & Academy ("Belleza," "we," "our," or "us") collects, uses, shares, and safeguards your personal information. This policy applies to all interactions with our services, including those made through our website, WhatsApp, or in-person at our studio.

By interacting with us or using any of our services, you agree to the practices outlined in this Policy.

Information We Collect

We collect various types of personal information to ensure smooth service delivery and enhance your experience:

 a) Personal Identifiers

We may collect your full name, mobile number, email address, and residential or billing address during service bookings, consultations, or online interactions.

 b) Appointment and Service History

To personalize your experience, we maintain records of your past and upcoming appointments, services availed (e.g., makeup, hairstyling, grooming), preferences, and feedback.

 c) Photographs and Media

We may take photographs during or after a session (with your consent) for portfolio and promotional purposes. These may include transformation photos, makeup results, or styling visuals.

 d) Communication Records

We may keep a record of your conversations with us via WhatsApp, website forms, or in-person discussions for quality assurance and follow-up purposes.

 e) Payment Information

We process payments via secure third-party payment gateways such as PayU. While we do not store your card or banking details, we may retain confirmation of transaction details (amount, service, date).

 

How We Collect Your Information

We may collect your data through the following methods:

 a) Website Booking Forms

When you fill out forms on our website to book appointments or inquire about services.

 b) WhatsApp or Phone

If you message us or call to make bookings, ask questions, or receive updates.

 c) In-Person at Our Studio

Details collected during walk-ins, consultations, service sessions, or feedback submission.

 d) Payment Gateways

Transaction details may be collected during online payments made via our authorized platforms (e.g., PayU).

 

How We Use Your Information

We use your personal information for a variety of operational and service-related purposes, including:

 a) Service Fulfilment

To manage your appointments, provide makeup or grooming services, communicate schedules, and offer personalized recommendations.

 b) Client Experience Enhancement

To understand your preferences, maintain service history, and deliver a consistent and customized experience during each visit.

 c) Communication & Notifications

To send you reminders, confirmations, service updates, promotional offers, or changes in policy or services.

 d) Marketing and Portfolio (with consent)

To showcase transformation results on our website or social media platforms like Instagram or Facebook. Photos/videos are only used after your approval.

 e) Payment Processing

To securely process your payments using trusted third-party platforms while ensuring the privacy of your financial information.

 

Sharing of Your Information

We treat your personal information with confidentiality. However, we may share it in the following cases:

 a) Service Providers

We may share data with service providers (like PayU) strictly to facilitate secure payment processing or customer management tools. These providers are bound by confidentiality agreements.

 b) Legal Compliance

We may disclose personal data if required by applicable laws, legal proceedings, or government requests, or to protect our legal rights and safety.

 c) Promotional Use (Only With Consent)

We may use client photos or testimonials for promotional purposes, but only after obtaining your written or verbal consent.

 

Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once the data is no longer needed, we securely delete or anonymize it.

For example:

 Appointment records may be retained for 1–3 years.
Photos used in promotions may be kept indefinitely unless you request removal.
Transaction data may be retained as per financial regulations.

 

Data Security

We take reasonable and industry-standard precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include:

 Limited access to personal information
Use of secure networks and encrypted communication
Trusted third-party services with secure protocols

However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

Your Rights and Choices

We respect your rights over your personal data and offer you the following choices:

 a) Right to Access and Correction

You may request access to the personal data we have about you and ask for corrections if the data is incomplete or inaccurate.

 b) Right to Withdraw Consent

You may withdraw consent for promotional use of your photos or to receive marketing messages. Upon request, we will remove such content from public platforms.

 c) Right to Opt-Out of Communications

If you no longer wish to receive promotional or service-related messages from us, you may opt out by contacting us via email or WhatsApp.

 

Privacy Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or to comply with legal obligations. If significant changes are made, we will notify you via:

 A post on our website or
A WhatsApp or email notification

We encourage you to periodically review this Policy for the latest information.

 

Contact for Privacy-Related Inquiries

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact:

Soma Chowdhury
Belleza Makeover Studio & Academy
Email: somachowdhury61@gmail.com or bellezamakeoverstudio@gmail.com
Phone / WhatsApp: +91-9002539663

We are committed to resolving your privacy-related concerns with care and respect.

 

Scope of Policy

This Privacy Policy applies solely to Belleza Makeover Studio & Academy and its direct services. It does not apply to other websites, third-party platforms, or services not directly managed by us.